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Participant
August 8, 2025
Question

Email typo when creating account

  • August 8, 2025
  • 1 reply
  • 207 views

i went to the adobe site which didn't even ask me to make an account and straight up told me that i could have a free trial, i entered my banking information it told me that it was successful then it asked for my e-mail then password, i hadn't entered a password and i refreshed the page by reflexe,it failed to load so i quit and tried to go back to adobe that's when i noticed that i had entered the wrong e-mail adress so i have no access back to the account, will i be charged for anything ? if yes how do i cancel it ? this is another account

1 reply

jane-e
Community Expert
Community Expert
August 8, 2025

@amine_3091 

 

I've moved your post from Photoshop to the Account, Payment, and Plan forum where it will be seen by Adobe staff. Note that they have the Adobe logo and "Employee" on their names. You will need to send a PM with the account you used to subscribe, and they will ask for it in the forum, not by PM.

 

Do not respond to PMs from non-staff, as they are spammers.

 

I also renamed your subject for clarity. (was "Help")

 

Jane

Participant
August 8, 2025

thanks

kglad
Community Expert
Community Expert
August 11, 2025