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Participant
February 17, 2023
Question

Email update

  • February 17, 2023
  • 2 replies
  • 280 views

I have to change my email from REMOVED
so while updating its showing that email is already in used, could someone please help it to reset and update the email to second one.

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

 

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
February 21, 2023

contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

- and don't post personal info in these public forums

Cyril Dellenbach
Community Manager
Community Manager
February 21, 2023

Hi @divya28452909hvx1,

 

I'm moving your post so our team can take you in charge.

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe