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J
ji hyeon Choi
Participant
April 22, 2020
Question

Enter an invalid ID

  • April 22, 2020
  • 2 replies
  • 226 views

Hi, I just logged in with Google ID and paid for Adobe student discount package, but I mistook Google ID and it's not mine. So I didn't get any information about the password you sent me to log in. My wrong ID is [Removed mail address] and my original ID is [Removed Mail address], but is there any way I can use Adobe while keeping what I paid with my original ID?  If not, I'd like to cancel my payment with my 'cjh9697@gmail.com' account and re-pay with my 'elf9697@gmail.com' account.

 

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2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 22, 2020

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 22, 2020

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

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