Entered wrong email during the purchase time of Photoshop

Forum|Forum|2 years ago
July 12, 2023
4 replies
261 views

Hello Dear Fellows, I have encountered an issue with redeeming a Photoshop plan. At the time of redeeming the code, I had entered the wrong email address that I don't have actually. But the redemption code already had been accepted. In this situation I cannot use the product, even I cannot use the redeem code to my original Adobe Email. Is there any solution in this regard?

Windows

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi there,

We understand this is not a good situation for you. We're chiming in to check if you contacted Adobe support and got your issue resolved?

Let us know.

Regards,

Shivangi

kglad

Community Expert

@MB GLOBAL NET310252475k32

use this before contacting support, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

only if that fails to help should you contact adobe support via chat or twitter.

M

Manan Joshi

Community Expert

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan