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Participant
8月 20, 2026 2:05 午後 UTC
解決済み

Entiendo q por error me descontaron la suscripción anual en lugar de la mensual. Si bien ya anule la suscripción necesito q me reembolse en dinero.

Entiendo q por error me descontaron la suscripción anual en lugar de la mensual. Si bien ya anule la suscripción necesito q me reembolse en dinero.

    Jeff_A_Wright
    Jeff_A_Wright解決!
    Community Manager
    8月 20, 2026 5:15 午後 UTC

    Thank you for posting, ​@agile_Captain6779.

     

    I'm sorry for the confusion and concern this charge has caused.

     

    I checked the account information available to me and can see that there is still an active Adobe Scan Premium subscription associated with your account. Because this subscription was purchased through Google Play, you'll need to cancel it directly through the Google Play Store rather than through Adobe.

     

    You can find Google's instructions for managing and canceling subscriptions here:

    Google Play subscription management: https://support.google.com/googleplay/answer/7018481

     

    Please note that uninstalling the Adobe Scan app does not cancel the subscription. After cancellation, you can continue using the service through the remainder of the billing period you have already paid for.

     

    If you would like to review Google's refund policies or submit a refund request, please see:

    Google Play refund policies: https://support.google.com/googleplay/answer/2479637

     

    Google determines refund eligibility and processing, and these may vary based on factors such as the purchase date, purchase type, and applicable local policies.

     

    Please update this public discussion thread if you have any additional questions, ​@agile_Captain6779.

    返信数 2

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager解決!
    Community Manager
    8月 20, 2026 5:15 午後 UTC

    Thank you for posting, ​@agile_Captain6779.

     

    I'm sorry for the confusion and concern this charge has caused.

     

    I checked the account information available to me and can see that there is still an active Adobe Scan Premium subscription associated with your account. Because this subscription was purchased through Google Play, you'll need to cancel it directly through the Google Play Store rather than through Adobe.

     

    You can find Google's instructions for managing and canceling subscriptions here:

    Google Play subscription management: https://support.google.com/googleplay/answer/7018481

     

    Please note that uninstalling the Adobe Scan app does not cancel the subscription. After cancellation, you can continue using the service through the remainder of the billing period you have already paid for.

     

    If you would like to review Google's refund policies or submit a refund request, please see:

    Google Play refund policies: https://support.google.com/googleplay/answer/2479637

     

    Google determines refund eligibility and processing, and these may vary based on factors such as the purchase date, purchase type, and applicable local policies.

     

    Please update this public discussion thread if you have any additional questions, ​@agile_Captain6779.

    翻訳
    kglad
    Community Expert
    Community Expert
    8月 20, 2026 2:08 午後 UTC

    refunds are automatic, if you qualify, and take up to 14 days to complete.

     

    meanwhile, check your account to confirm all is canceled, https://account.adobe.com

     

     

     

    翻訳