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Fernando.Alencar
Participant
October 14, 2026
Answered

Erro em e-mail de pesquisa oficial da Adobe no Brasil (Prêmio de marca que não existe)

Recebi um e-mail oficial de vocês (mail@mail.adobe.com) convidando para uma pesquisa de satisfação (Adobe Customer Research). No entanto, o e-mail promete o sorteio de vales-presente da marca Submarino.

Gostaria de avisar que o e-commerce Submarino encerrou definitivamente todas as suas atividades em julho de 2024, quando o grupo Americanas descontinuou o site e o aplicativo.

Como a marca não existe mais no mercado brasileiro, essa promessa de prêmio está gerando muita desconfiança nos usuários, fazendo com que o e-mail legítimo de vocês pareça um golpe de phishing. É importante que a equipe de marketing ou a agência parceira atualize esse modelo de e-mail antigo para evitar problemas de comunicação e segurança.

Obrigado(a)!

      AkanshaAshra
      AkanshaAshraCorrect answer
      Community Manager
      October 14, 2026

      ​

      Hi @Fernando.Alencar 

      Thank you for taking the time to report this. We understand why the mention of a discontinued retailer would raise concerns and make the survey email appear suspicious.

      We appreciate you sharing the details and highlighting the impact this could have on customer trust. It’s always a good idea to be cautious when something in an email doesn’t look right.

      Thank you again for bringing this to the community’s attention. We truly appreciate you looking out for others.

      ^Akansha

      View reply

      1 reply

      AkanshaAshra
      Community Manager
      AkanshaAshraCommunity ManagerCorrect answer
      Community Manager
      October 14, 2026

      ​

      Hi @Fernando.Alencar 

      Thank you for taking the time to report this. We understand why the mention of a discontinued retailer would raise concerns and make the survey email appear suspicious.

      We appreciate you sharing the details and highlighting the impact this could have on customer trust. It’s always a good idea to be cautious when something in an email doesn’t look right.

      Thank you again for bringing this to the community’s attention. We truly appreciate you looking out for others.

      ^Akansha

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