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parishdm
Participant
February 4, 2026
Question

Error changing email

  • February 4, 2026
  • 3 replies
  • 17 views

For several days, I’ve tried to change the email on my Adobe account, but each attempt returns “An error occurred.  Please try again later.”  after entering the new email address.

    3 replies

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    February 4, 2026

    @parishdm are you trying to change the email address to the account where you have an active subscription? Please see the other discussion you created at 

    for information on how to log into the correct account.

     

    For more information on changing the email address associated with your account, see https://helpx.adobe.com/account/individual/manage-your-account/change-primary-email-adobe-account.html. Per the suggestions offered by ​@kglad and ​@Manan Joshi please try using a different browser or device if you are unable to use the available self-service solution, ​@parishdm .

    kglad
    Community Expert
    Community Expert
    February 4, 2026

    in paricular, try using a mobile phone’s (non-opera) browser with wifi disabled to make the email change.

    Community Expert
    February 4, 2026

    Could be a problem with their systems. You can try it back after sometime. Try doing it using a different browser, computer, network

    -Manan