Error changing email

Forum|Forum|2 months ago
February 4, 2026
3 replies
261 views

For several days, I’ve tried to change the email on my Adobe account, but each attempt returns “An error occurred. Please try again later.” after entering the new email address.

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

@parishdm I am closing this second public discussion you created. Please see

for the most recent response.

Jeffrey_A_Wright

Legend

@parishdm are you trying to change the email address to the account where you have an active subscription? Please see the other discussion you created at

for information on how to log into the correct account.

For more information on changing the email address associated with your account, see https://helpx.adobe.com/account/individual/manage-your-account/change-primary-email-adobe-account.html. Per the suggestions offered by @kglad and @Manan Joshi please try using a different browser or device if you are unable to use the available self-service solution, @parishdm .

kglad

Community Expert

in paricular, try using a mobile phone’s (non-opera) browser with wifi disabled to make the email change.

M

Manan Joshi

Community Expert

Could be a problem with their systems. You can try it back after sometime. Try doing it using a different browser, computer, network

-Manan

parishdmAuthor

Participant

Have been trying regularly for a couple of weeks without success. It appears that their accounting doesn’t not recognize the payment I made in April of last year and wants me to pay again. I assume that because their system doesn’t recognize me to be paid up, it will not allow me to change my email address, because I’ve been getting this “An error occurred. Please try again later” for the same period of time I’ve been trying to reinstall Acrobat.

kglad

Community Expert

@parishdm

please don’t post duplicate messages, (and check the correct account).

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