Error de facturacion

Forum|Forum|1 year ago
August 27, 2024
3 replies
324 views

Acabo de pagar mi mensualidad, pero aún así me aparece que hay error de facturación.

Apesar que adobe me acaba de enviar el recibo no puedo usar ningún programa de Adobe

Others

M

mr_6831

Participant

Hola @Alonso3r99

¿Si obtuviste respuesta del equipo de ADOBE?

kglad

Community Expert

@mr_6831

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

S

sprinklr-integration-user

Inspiring

Hi, we're here to help you. I see you have an active Creative Cloud all apps subscription under the same ID as you are using with the community. There doesn't seem to be an billing issue. Did you try logging out and then logging back in with the correct Adobe ID? Also, if the issue continues, please share the screenshot of the message you get.

Hope this helps.

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design images, videos, social content, and PDFs. Learn more- https://adobe.ly/4cLQOrr

^KS

kglad

Community Expert

see if you can fix the error, https://helpx.adobe.com/manage-account/using/update-billing-information.html

if not, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded