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Participant
May 16, 2024
Answered

Error downloading invoice

  • May 16, 2024
  • 3 replies
  • 567 views

I get an error when I try to download, view or email the invoice for my subscription plan. How do I solve the problem?

This topic has been closed for replies.
Correct answer iliyar79130784

use a mobile's browser.

 

if that fails, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.


It worked with the phone, thanks for the help!

3 replies

Shivangi_Gupta
Community Manager
Community Manager
May 17, 2024

Thanks for confirming and keeping the thread updated.

Give us a shout if you get any other issues.

Cheers,

Shivangi

kglad
Community Expert
Community Expert
May 16, 2024

use a different browser.

Participant
May 16, 2024

I tried but the same problem appears

kglad
Community Expert
Community Expert
May 16, 2024

use a mobile's browser.

 

if that fails, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
May 16, 2024