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Participant
December 25, 2024
Question

Error when adding a new payment method

  • December 25, 2024
  • 1 reply
  • 136 views

Hi, I have tried to change my payment method to another card, but the system does not allow me to make the change and sends an error message. I have tried with two different cards so as not to lose the service.
Thank you

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1 reply

Jeffrey_A_Wright
Legend
December 25, 2024

Kekejv, sorry your methods of payment are not being accepted. Please try using a different device or web browser to complete the steps in https://adobe.ly/4gumwMA to update your payment information. If that is unsuccessful, then click on https://adobe.ly/4gvN4wL to chat with someone who can help you update your payment. ^JW