Hi @joepkemerink,
Thank you for reaching out, and I apologize for the inconvenience.
Based on your query, it appears that you are still enrolled as a student and attempted to extend your student license using the link provided in the email, but you are encountering an error during the renewal process. Please confirm if this is the issue you need assistance with.
In the meantime, please try the following steps:
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Try a different browser or device
Sometimes, browser settings or cached data can interfere with Adobe’s verification page. We recommend trying a different browser (such as Chrome, Firefox, or Safari) or using another device.
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Use incognito/private browsing mode
Open the link in an incognito or private browser window to avoid any potential cache or cookie issues.
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Verify your student status manually
You can also verify your education status to continue with the discounted plan by following the instructions in the following support article:
https://adobe.ly/4mq7Xgn
We hope this helps. Please let us know if you continue to experience issues or if you need further assistance.
AdChoices