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July 24, 2025
Question

Error while paying the bill

  • July 24, 2025
  • 2 replies
  • 81 views

Hello, I have a debt for one of the subscriptions, and I want to pay it, but I can’t do it, it says that
I checked everything, the card works, there is money

"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

2 replies

kglad
Community Expert
Community Expert
July 24, 2025

eg, using an updated mobile phone's browser is the most likely to eliminate browser issues.

Shivangi_Gupta
Community Manager
Community Manager
July 24, 2025

Hello,

Welcome to the community!
Have you tried any other web browsers to make the paymet? Let us know.


^Shivangi