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Participant
November 27, 2024
Question

Errore in: Converti l’iscrizione a Creative Cloud

  • November 27, 2024
  • 3 replies
  • 174 views

Buongiorno,

 

ho acquistato una licenza su amazon ma cercando di riscattare il codice continua a darmi l'errore: 

"Questa pagina è temporaneamente non disponibile. Riprova più tardi.
Si è verificato un problema. Se il problema persiste, contatta l'Assistenza Clienti per convertire il tuo codice."
 
Il problema è che non avendo attualmente una licenza attivata non riesco a chattare o parlare con un operatore ma solo con l'AI che non sembra di aiutarmi. Come posso fare?
 
Grazie,
Stefano
 

 

This topic has been closed for replies.

3 replies

kglad
Community Expert
Community Expert
November 27, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
November 27, 2024

but first try a different non-opera browser.  using a mobile phone's browser with wifi disabled is a good choice.

gupta shivangi
Legend
November 27, 2024

Hi @stefano_7347,

We appreciate you contacting us. I checked your account details and I could not find anything related to the purchase or transaction made.

I would advice you to reach out to Amazon support if the purchase has not been made directly from Adobe.

Let us know if you have any questions.
^SG