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defaultmd0qfkp79qkp
Participant
October 4, 2021
Answered

Errors with bill

  • October 4, 2021
  • 1 reply
  • 751 views

I noticed that I am paying for two of the same adobe photo plans. Please help me cancel one annual plan without paying a penalty. Payments are made for the last two months and are for two accounts but I use only one. There are also errors in the bill.$

 

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Correct answer Vikrant R

Please reach out to Adobe Support. You can use the Chat option on the page. They can take a look at your account, the bills, and help.

1 reply

Vikrant R
Vikrant RCorrect answer
Inspiring
October 5, 2021

Please reach out to Adobe Support. You can use the Chat option on the page. They can take a look at your account, the bills, and help.

D
defaultmd0qfkp79qkpAuthor
Participant
October 5, 2021

Thanks for the answer, however, the chat is not working. The ACON (Adobe Change of Name) form cannot be completed either. The link takes you to a pdf document that reads' Please wait ...

If this message is not eventually replaced by the proper contents of the document, your PDF
viewer may not be able to display this type of document. '

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 6, 2021

I've just tried. The chat is working. Please try again: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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