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R
Rocio35975573lxg8
Participant
March 10, 2025
Question

erros al pagar suscripción a Firefly

  • March 10, 2025
  • 2 replies
  • 174 views

Aparece un error al querer para la suscripción a Adobe Firefly Pro. Ya he intentado con diferentes tarjetas y siempre aparece el mensaje de error, por lo que no estoy pudiendo avanzar.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 10, 2025

try using an updated non-opera browser 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 10, 2025

Rocio, sorry the methods of payment you have used are being declined. Have you contacted the payment provider to confirm that they allow new online purchases to Adobe? If so, then use the steps listed in https://adobe.ly/4iEVLp9 to update your recent support case ADB-38971913-X7S7. ^JW

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 10, 2025

Since this is a payment issue, I moved this from the Firefly forum to the Account, Payment, and Plan forum.

 

    droopy

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