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September 3, 2025
Question

Es gibt kein Kostenlos Testen! Es wir sofort abgebucht

  • September 3, 2025
  • 2 replies
  • 91 views

Ich habe es kostenlos testen wollen, es wurde aber sofort den Monatsbeitrag abgebucht.

 

2 replies

kglad
Community Expert
Community Expert
September 3, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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Shivangi_Gupta
Community Manager
Community Manager
September 3, 2025

Hi @45781848,

We appreciate you reaching out. I can see that a refund has been initiated on your account. Please wait for 12-14 days for the refund to process.

Let us know if you have any additional questions.


^Shivangi

kglad
Community Expert
Community Expert
September 3, 2025

it's a trial subscription.  if canceled within the cancellation period, the money is refunded.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html