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Participant
May 7, 2024
Answered

es imposible terminar con una suscripcion

  • May 7, 2024
  • 1 reply
  • 193 views

no es posible terminar una suscripción de prepago, hay una renovación proxima y por suspuesto no es posible eliminarla, me imagino que la idea es hacer el cobro a como de lugar

    This topic has been closed for replies.
    Correct answer Nancy OShea

    [Moderator moved from Using the Community to Account, Payment & Plan.]

     

    Cancelling early incurs a 50% termination fee.

    To avoid fees, wait until your 12th month of service to cancel, before it automatically renews for another year. 

     

    Your renewal date is located in your online account below. 

    https://account.adobe.com/plans

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    If you need help, CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Twitter: https://twitter.com/adobecare

    Hope that helps.

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    May 7, 2024

    [Moderator moved from Using the Community to Account, Payment & Plan.]

     

    Cancelling early incurs a 50% termination fee.

    To avoid fees, wait until your 12th month of service to cancel, before it automatically renews for another year. 

     

    Your renewal date is located in your online account below. 

    https://account.adobe.com/plans

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    If you need help, CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Twitter: https://twitter.com/adobecare

    Hope that helps.

    Nancy O'Shea— Product User & Community Expert
    Participant
    May 7, 2024

    Was not a problem to cancel something pending or a fee, is easy to make a subscription but is impossible to terminate one doing this in https://account.adobe.com/plans i did it with the adobe virtual assistant finally,