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Bryan31094548yqow
Participant
January 4, 2024
Answered

Estafa en la suscripción

  • January 4, 2024
  • 3 replies
  • 668 views

No encontre forma de cancelar mi suscripcion con adobe. El misero plan de prueba. Ahora me cobraron mucho despues del tiempo de facturacion, y me quieren cobrar para la cancelacion del plan, Me parece injusto, que puedo hacer al respecto? Perdi el dinero por algo que no usare, y ahora estoy amarrado a todo el año?

    This topic has been closed for replies.
    Correct answer John T Smith

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html-or
    have Adobe support cancel your subscription using the "autoOpen" Chat link below-Do
    be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee-This
    is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

     

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work This will NOT work
    if you are using a VPN.

    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
    type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
    for more information about scammers https://tinyurl.com/10791730

     

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription
    information-And
    difference between actual Monthly and Annual paid Monthly
    https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payment/td-p/14133040

    3 replies

    S
    sergio_garcia9669
    Participant
    August 24, 2024

    Si son unos estafadores y tiene una demanda de estados unidos por esconder los terminos de la suscripcion y tener por defecto este tipo de plan mensual anual, que es una practica claramente no moral. y ya pueden decir misa de que no se leen los terminos porque pueden mirar estudios de que si te pones a leer todos los terminos no terminas en la vida y eso causaria una perdida millonaria en productividad. Los consumidores estamos empezando a sentirnos artos de tanta basura...

     

    G
    Gonzalo36890995pm1l
    Participating Frequently
    August 25, 2024

    A eso me refiero, los datos importantes como que la suscripción dura un año, tienen que estár en grande y visibles, se supone que ellos nos entregan herramientas para la productividad y esconden los terminos y condiciones cosas fundamentales. Deberían pagar con penas de carceles a quienes actucuten de esta forma inmoral sin posibilidad de multa porque eso es lo que les salva y se sienten tranquilos, que pasen un buen rato con un negro de dos metros en una celda. Haber si se les quita jugar sucio. Te recomiendo contactarte con tu banco y en caso que no te puedan ayudar, no cancelar el plan antes de dar de baja la tarjeta, no es suficiente marcarla como robada porque igual te cobran, tienes que cerrar todas las tarjetas que hayas agregado a menos que te ofrezcan una solución por el sistema de contacto.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 25, 2024

    this is going pretty far into lala land.  locking.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    January 4, 2024

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html-or
    have Adobe support cancel your subscription using the "autoOpen" Chat link below-Do
    be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee-This
    is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

     

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work This will NOT work
    if you are using a VPN.

    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
    type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
    for more information about scammers https://tinyurl.com/10791730

     

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription
    information-And
    difference between actual Monthly and Annual paid Monthly
    https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payment/td-p/14133040

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 4, 2024

    contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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