Skip to main content
November 30, 2025
Question

Eu assinei pq tava pra usar grátis e te me co

  • November 30, 2025
  • 1 reply
  • 47 views
  1. eu assinei pq tava pra usar grátis e agora tá me cobrando, sendo que eu não usei nem ele grátis . Isso é demais e é propaganda enganosa. Vcs não podem fazer isso com a gente não pow 

1 reply

kglad
Community Expert
Community Expert
November 30, 2025

it's free for the 14 day trial period.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html