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Existe un problema con is datos de pago.

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Intente Actualizar la información de pago. y no me toma ninguna tarjeta de credito ni de debito. No me deja guardar los datos de ninguna.
Hasta el mes de agosto se pago siempre automatico y ahora no puedo. Adjunto resumen de tarjeta.

Billing

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kgladCorrect answer

Community Expert

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

A

adrianscurci

Participant

Siguen con el mismo problema?.

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kglad

Community Expert

@adrianscurci

contact support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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D

dunecult

Participant

a mi me sucede lo mismo desde colombia, parece que es un problema en toda latinoamérica. tengo un amigo en arg y otro en chile que les sucede lo mismo desde hace meses y soporte no ha hecho nada para arreglarlo.

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kglad

Community Expert

@dunecult

contact adobe support if you can't update your payment info, https://helpx.adobe.com/manage-account/using/update-billing-information.html

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D

dunecult

Participant

hi @kglad,

i already did, and they told me is an issue here in latinamerica, sadly. the agent said that he'll escalate the issue to another department and i'll be receiving a response on my email. let's hope it works.

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D

Dragoncita

Participant

Me pasa lo mismo. Soy de Argentina y no están aceptando mis pagos. El mes pasado me ofrecieron otro mes gratis, pero el problema continúa. Necesito una solución definitiva 😕😕

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Flor123

Participant

@Dragoncita proba con una tarjeta de debito de Mercado Pago que a varios nos funciono sin problemas

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Fraccione

Participant

hola, lo resolviste?

yo estoy con el mismo problema con mis tarjetas Argentinas

será un tema de regulacion economica?

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kglad

Community Expert

@Fraccione

contact adobe support.

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kglad

Correct answer

Community Expert

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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