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georgeh72620547
Participant
December 21, 2021
Question

Exit fee from Adobe suite

  • December 21, 2021
  • 3 replies
  • 177 views

Can anyone tell me why my colleague has been charged an exit fee from his Adobe suite of £150.00 when we have been using it for over 5 years?

 

 

    This topic has been closed for replies.

    3 replies

    John T Smith
    Community Expert
    Community Expert
    December 21, 2021

    READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
    -do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    --this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

     

    Peru Bob
    Community Expert
    Community Expert
    December 21, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    Peru Bob
    Community Expert
    Community Expert
    December 21, 2021

    Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html