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Participant
November 19, 2025
Question

Expired Subscription to Acrobat Pro but cannot renew

  • November 19, 2025
  • 1 reply
  • 29 views

Hi, 

I have had an Acrobat Pro licence for the last two years and it has recently expired.  When I go to renew it I am told that I already own it and the purchase cannot proceed.  Why??

 

1 reply

Community Manager
November 19, 2025

Hi Paul_Gurnett1108,

Thanks for reaching out.

I looked for your account details. I could not find any active subscriptions associated with this email address. Would you mind starting a private chat session with our support team here? https://adobe.ly/4oWhs84

They'll help you with the purchase.


^Shivangi