Skip to main content
D
davidg2020
Known Participant
March 19, 2020
Question

Extortionate cancellation policy

  • March 19, 2020
  • 2 replies
  • 2269 views

Adobe are currently offering 2 months free subscription to assist people during the COVID-19 pandemic.

Basically you "threaten" to cancel your account and, part way through the process it offers the two months free subscription. Personally I think this is probably a permanent offer, designed to dissuade customers from cancelling, and nothing to do with COVID-19 (which would be sad if Adobe were indeed "passing it off" as a humanitarian gesture in this time of crisis for so many people).

Anyway, I did this and it worked for me as well but I was mortified to see that if I did actually go ahead and cancel I would be charged around $450 "early cancellation fee"! WTF I've been paying between $85 and $115 since Nov 2015 (I'm in Australia where prices are higher due to exchange rate, plus I subscribe to AdobeStock). I would have thought after all this time I could cancel any time I want with no penalty. What a rort!

    2 replies

    C
    CynthiaZ
    Participant
    April 27, 2020

    Davidg2020, This link does not tell you anything amount the amount of the early cancellation penalty.  What is it based on?  Does it change if I do not cancel now .......What will the penalty be next month?  Chat is not available to answer any questions in this regards.  Thank you

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      April 27, 2020

      CynthiaZ, the answers to your questions depends on several different factors.   Please work directly with our chat support team at https://helpx.adobe.com/contact.html so that the answers to your specific questions can be provided.  Wait time may be longer than usual due to the current pandemic.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      March 19, 2020

      Davidg2020, I am sorry but there is a cancellation fee in effect for any annual membership.  You can find more information about the cancellation process at http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

      L
      lesley_3527
      Participant
      August 19, 2025

      An incredible rip off. I will never  use Adobe products again and am cancelling everything and having my credit card company refuse to pay. WTF. .You are horrible customer service

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices