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Bayko142
Participant
May 1, 2026
Question

Extra charge not showing up in bill history

  • May 1, 2026
  • 1 reply
  • 19 views

I have the Creative Pro plan and know the pricing on that just went up. But on top of the $75.14 (correct charge) I have a recurring $10.88 payment being charged to my credit card from Adobe. This charge happened 4x in one month before I contacted Adobe via chat. They looked into it and do not see the amount in my billing history. Which matches what I see too. So we assumed fraud. I called my credit card company and they refunded me and sent me a new card.

Not even one week with my new card the $10.88 was tried to charge me today. After the first fraud claim I switched my Adobe to be paid via Paypal instead of my CC. I immediately called my credit card company since this charge should not have even come through directly to my CC. They confirmed 100% that it is Adobe making this charge. So we had to refund and cancel my card again. I contacted chat support and they were very unhelpful. They said “since they do not see the charge being made in my billing history it has to be a bank problem.” Even after I told them I had confirmed with the bank they proved it was them. 

I have no other adobe account or logins to be warranting this extra charge. My Adobe plan just renewed so I cannot cancel without a hefty fine. But I cant keep canceling my cards and let Adobe get away with gaslighting me into thinking they are not charging me more than my monthly subscription. Any input or advice?

    1 reply

    Bayko142
    Bayko142Author
    Participant
    May 1, 2026

    The first time around mid April when I tried this nothing showed up. The second time around the charge was today and I immediately called my credit card to dispute the charge so nothing is showing again. But thank you for passing along so I could check :) 

    kglad
    Community Expert
    Community Expert
    May 2, 2026

    the charge would still appear even if you cancelled on your credit card’s end.  ie, may be a problem with someone claiming to be adobe making the charge.