Extra charge not showing up in bill history
I have the Creative Pro plan and know the pricing on that just went up. But on top of the $75.14 (correct charge) I have a recurring $10.88 payment being charged to my credit card from Adobe. This charge happened 4x in one month before I contacted Adobe via chat. They looked into it and do not see the amount in my billing history. Which matches what I see too. So we assumed fraud. I called my credit card company and they refunded me and sent me a new card.
Not even one week with my new card the $10.88 was tried to charge me today. After the first fraud claim I switched my Adobe to be paid via Paypal instead of my CC. I immediately called my credit card company since this charge should not have even come through directly to my CC. They confirmed 100% that it is Adobe making this charge. So we had to refund and cancel my card again. I contacted chat support and they were very unhelpful. They said “since they do not see the charge being made in my billing history it has to be a bank problem.” Even after I told them I had confirmed with the bank they proved it was them.
I have no other adobe account or logins to be warranting this extra charge. My Adobe plan just renewed so I cannot cancel without a hefty fine. But I cant keep canceling my cards and let Adobe get away with gaslighting me into thinking they are not charging me more than my monthly subscription. Any input or advice?
