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Wing Yu
Participant
June 16, 2020
Answered

Extra charge on my photography plan

  • June 16, 2020
  • 2 replies
  • 308 views

Hi,
I would like to ask if anyone has a problem with an extra charge upon subscribing to the Photography Plan? It is said to be SGD13.14 but I get another bill of SGD8.69. I see two similar plans on my account, but only one has an order number. I was charged on the same day last month, but for this month, it will be charged on different days. Can anyone help?
Thanks.

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Cancellation fee if applicable is something that is mentioned in the terms and conditions we agree to. But still your best bet will be to get into contact with support atleast on chat and explain your situation, who knows you might land a discount. In any case this forum will be of no great help as i mentioned as we are just like you, users of the software.

     

    -Manan

    2 replies

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    June 16, 2020

    Cancellation fee if applicable is something that is mentioned in the terms and conditions we agree to. But still your best bet will be to get into contact with support atleast on chat and explain your situation, who knows you might land a discount. In any case this forum will be of no great help as i mentioned as we are just like you, users of the software.

     

    -Manan

    -Manan
    W
    Wing YuAuthor
    Participant
    June 17, 2020

    Ok, I got in contact with an agent via the live chat. She helped me solved the issue with no extra charges and also provided a refund. It was a great help. Thanks for your response. 

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    June 16, 2020

    Hello,

    Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan
    W
    Wing YuAuthor
    Participant
    June 16, 2020

    Thanks for the reply, but that link doesn't provide a solution for me.
    If I were to cancel one of the subscriptions which I do not know how it came about, I need to pay a cancellation fee. This is not right. I live in Singapore and it doesn't make sense to call into the hotline which would give me extra charges. There needs to be better customer support or service system. 

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