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batt p
Participant
April 1, 2026
Question

Extremely frustrated with rampant illegal Adobe ads on Facebook - Why pay full price?

  • April 1, 2026
  • 5 replies
  • 36 views

I am writing to express my deep frustration as a loyal, paying subscriber who always pays the official price.

Currently, Facebook and other social media platforms in Thailand are flooded with sponsored ads (e.g., from a page called "Keygeely Digisoft Tech") selling Adobe plans at incredibly low, suspicious prices. These ads claim to provide full access to Photoshop, Lightroom, and Cloud storage with 90% discounts.

It feels incredibly unfair and discouraging for legitimate customers to see these illegal sellers operating so openly and using paid advertising to reach more people. It makes me question the value of being an honest subscriber when Adobe allows this to happen without visible action.

What is Adobe doing to protect its legitimate customers and take down these illegal sellers? We expect a more proactive approach to maintain the fairness of your servi

ce.

    5 replies

    shivangi gupta
    Community Manager
    Community Manager
    April 2, 2026

    Hi ​@batt p,

    I completely understand why this would feel frustrating, and you’re right to call it out.

    A few important clarifications that may help:

    • Adobe does not sell discounted lifetime licenses or “too‑good‑to‑be‑true” deals on social media.
    • The only safe way to purchase Adobe software is directly from adobe.com or from authorized resellers.
    • Ads claiming “full Creative Cloud for a few dollars” are almost always scams and violate Adobe’s terms.

    I’d strongly encourage reporting any such ads directly on Facebook as “Scam or misleading”  that genuinely helps reduce their spread.

    If you’re ever unsure whether an offer is legitimate, feel free to ask here in the community before purchasing. Many users have avoided bigger problems later by checking first.

    Thanks for raising this. These conversations matter, and your feedback is heard.

    ^Shivangi
    shivangi gupta
    Community Manager
    Community Manager
    April 2, 2026

    Hi ​@batt p ,

    We appreciate you sharing this. We’ll get this looked into?

    ^Shivangi

    ^Shivangi
    Nancy OShea
    Community Expert
    Community Expert
    April 1, 2026

    Adobe has no control over what Meta does or doesn’t do to manage content on their platform. You need to take this up with Meta, the parent company of Facebook & Instagram. 

     

    To report misleading or false ads on Meta, click the three-dots icon on the ad, select "Report ad," and choose "Misleading or Scam." 
     
    If Facebook takes no action, maybe you should quit Facebook. Just saying… 🤔
     
     
    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    April 1, 2026

    user’s lose most of their money and gain little.

    Community Expert
    April 1, 2026

    For one Adobe routinely cracks down on these illegal subscriptions by cancelling them and banning accounts using them. So there is something going on for sure to tackle this

    -Manan
    batt p
    batt pAuthor
    Participant
    April 1, 2026

    Adobe needs to be more decisive in shutting these down. From what I’ve seen, many people using illegal subscriptions can still access the service for as long as 3-4 months. At that price point, it’s incredibly cost-effective for them, and it makes those of us who pay full price for genuine products feel cheated and discouraged. If the gap between paid and pirated is this small, it really hurts the sentiment of loyal customers.

    Nancy OShea
    Community Expert
    Community Expert
    April 1, 2026

    Adobe needs to be more decisive in shutting these down.

    ============

    How do you suggest doing that?

    Scammers simply change their name and set--up shop on a new URL within 48 hours. The cycle continues...

     

    Nothing stops scammers until people stop buying whatever it is they sell. Tell your friends & family to run away from scams.

     

    Nancy O'Shea— Product User & Community Expert