Buenos días,
Compré una promoción de adobe photoshop que incluia un mes gratis de adobe stock. Necesitaba cancelar esa suscripción y me doy cuenta hoy de que adobe sigue facturando con mi tarjeta de credito pero la cuenta que asocié a esta compra dice que no tengo nada.
Que puedo hacer para que me devuelvan mi dinero y me cancelen esa suscripcion. Me siento muy incoforme y nopensé que esto me pudiera pasar con adobe.
Gracias.
contact adobe support. there are 2 ways to contact adobe; chat and twitter:
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true
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