Skip to main content
Willy33551279road
Participant
November 12, 2023
Answered

Facturación

Hola! Soy de Argentina, ayer se debía actualizar mi suscripción anual pero me quieren cobrar el doble de lo que me correspondería. Al descargar la factura en la misma aparece el valor que corresponde. Necesito una solución. Gracias!

 

 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    November 12, 2023

    Did you have a One Year Intro Price https://community.adobe.com/t5/account-payment-plan-discussions/why-is-my-account-now-31-a-month-and-not-the-20/td-p/8862330

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 12, 2023

    contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices