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Question

Bonjour,

j'ai constaté que dépuis quelques mois je paye un abonnement plein, alors que je suis encore étudiant et j'ai envoyé le justificatif.

Où est le problème?

Pourrais-je être remboursé?

Merci

TD

kglad · Answer

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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