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dasha_5898
Participant
August 17, 2024
Answered

Failed Billing, Cancel Free Trial

  • August 17, 2024
  • 1 reply
  • 277 views

Hello,

I recently downloaded and tried Photoshop. Unfortunately I forgot to plan my free trial on time.
It tried to bill me, but I don't have funds even for it. Is there is a way to cancel it fully, as I don't plan it to purchase it for now.

Please help with this issue.

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Correct answer kglad

you'll need to fix that payment.  contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 17, 2024

you'll need to fix that payment.  contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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