Failed cancellation during free trial

Forum|Forum|2 years ago
February 17, 2024
2 replies
129 views

Hi I briefly used free trial while my work account was not working. I cancelled per the website and all instructions. Now I'm realising the account has become active and I'm being debited $80 monthly for a service I unsubscribed from during the free trial AND $450 cancellation fee if I cancel now. Noticing lots of people online having the same issue. Incredibly disappointed. Trying to discuss with online support with no response - see attached.

This topic has been closed for replies.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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