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Niklas23978458rg0w
Participant
October 4, 2026
Question

failed to log in to the creative cloud

yesterday everything worked fine. Without changing anything this comes up today

 

    2 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 23, 2026

    Hi ​@Niklas23978458rg0w 

    Thank you for reaching out and for sharing the screenshot.

    We can see that you’re receiving a “Failed to log in to the Creative Cloud” message with a 403 Forbidden error.
    You can get help from the article - https://helpx.adobe.com/download-install/apps/troubleshoot/error-codes-300-and-above/error403.html

    Could you please let us know when this message started appearing and whether you’re able to sign in to your Adobe account through a web browser? This will help us better understand the issue and guide you with the appropriate next steps.

    ^Akansha

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    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 23, 2026

    Hi ​@Niklas23978458rg0w 

    Thank you for taking the time to share the additional information and explain the RUT format in detail.

    To help us look into this more accurately, could you please confirm which Adobe product or plan you’re trying to purchase, where you’re making the purchase, and whether you’ve tried a different payment method?

    This information will give us a clearer understanding of what you’re experiencing and help us provide the most relevant guidance.
    ^Akansha

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