Failed to upgrade plan

Forum|Forum|3 years ago
November 23, 2022
2 replies
278 views

I'm trying to upgrade my photography plan from 20GB to 1TB but, when I proceed to pay, a pop-up window tells me I already own the upgraded plan, which I obviously don't, and gives me only the option to subscribe to a teams plan.

I'm also having a hard time contacting the support because, at least in Italy, it's impossible to contact an agent, neither on chat nor on a phone call. The support website only gives you the option to post to the forum. I'd like to be contacted directly by some staff member to sort this out, thanks.

This topic has been closed for replies.

kglad

Community Expert

the phone and chat can take a long time to respond. are you waiting or are you unable to connect?

(and you can use twitter tweet @AdobeCare)

John T Smith

Community Expert

>like to be contacted directly by some staff member

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html

ceccoliAuthor

Participant

Problem is that, at least in my region, the help center itself redirects me to the forum and there's no option to contact an agent directly.

Or, perhaps, could be Safari that blocks that particular script, in this case I'll try from another browser.

kglad

Community Expert

if you see the chat field and can enter text, it's not a browser issue.

did you type agent (or agent in italian) in the chat field? if yes, that's the best you can do.

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