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carolina.lourenco
Participant
May 14, 2018
Answered

Failure on Updating Credit Card

  • May 14, 2018
  • 1 reply
  • 392 views

It is the 5th time I try to update my credit card on "edit payment details" but it still doesn't work. Adobe was able to take 5 euros from my account, 1 euro each time I tried another MBWay Card, and I still get an "error" message. I've tried other ways to pay my membership, witch is almost getting cancelled, and every time it fails.

 

I don't know what else to do, I'm a student with lots of work in progress, I need to be able to continue having access to Adobe Programs/Apps! Can anyone help me?

 

This topic has been closed for replies.
Correct answer John T Smith

This is a public forum, not Adobe support... other users here can't help with that problem

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
May 14, 2018

This is a public forum, not Adobe support... other users here can't help with that problem

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html