Fallo en la renovación con el método de pago

Question

Hola, estoy intentando actualizar mi método de pago porque me han llegado varias notificaciones de fallo al correo electrónico, me puse en contacto con el banco para verificar si pasa algo con la tarjeta que tengo vinculada a este pago y no presenta ningún problema, de igual manera he intentado agregar otro método con otras tarjetas de crédito pero con ninguna ha sido posible, me aparece siempre que la tarjeta no es válida, o cuando le digo guardar para la suscripción me genera un error:

Ya estoy cercana a los 30 días sin poder solucionar la renovación y no quisiera quedarme si el acceso a los programas.

Manan Joshi · Accepted Answer

Please contact Adobe support for this as only they can help in these matters. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

kglad · Answer

@CaroHoyosBa

in addition to chat per @Manan Joshi's message, there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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