Carolina8monteiro

Participating Frequently

Question

Faturação

Forum|Forum|1 year ago
September 30, 2024
2 replies
538 views

Bom dia, no dia 20 de setembro fiz um upgrade do plano de fotografia para o creative cloud todos, paguei o valor de 36.89€ e agora não tenho acesso aos programas, a fatura do valor não aparece na parte das faturas e o dinheiro foi cobrado

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Legend

Hi there,

As per your account details, you have an active subscription to Adobe Photography plan. The plan has not changed to Adobe Creative Cloud all apps yet. Did you follow the steps as listed here? https://adobe.ly/4gOsSqM

Let us know.

^SG

Carolina8monteiroAuthor

Participating Frequently

"Sorry, but I was charged for both plans, and I only have access to the photography plan! I want a refund or access to the full Creative Cloud."

Community Expert

Community Expert

after payment is made, it has to be received. ie, most payments aren't instantaneous.

Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location