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January 12, 2026
Question

Federal Trade Commission

  • January 12, 2026
  • 2 replies
  • 87 views

It seems there are a lot of compliants about service or lack there of.  I have paid and constantly told I have no account. I will be filing a compliant. I get  nowhere trying to get answers. Maybe you will answer the Federal Trade Commision questions

    2 replies

    kglad
    Community Expert
    Community Expert
    January 12, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the account being charged.

     

    then sign out from adobe.com and sign back in using that account at https://account.adobe.com

    gupta shivangi
    Legend
    January 12, 2026

    Hi @alberta_2372,

    I am here to help.

    However, I could not find any active subscription associated with your Adobe account.


    ^Shivangi