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Participant
September 18, 2026
Answered

Fee change problem

  • September 18, 2026
  • 1 reply
  • 17 views

First i open the app premium cost: 140 try. After signing in price changes to:450 try. I add the screenshots. What's the solution 

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Vibrant_Laughter5ea9.

     

    I understand how frustrating it can be to see a much higher price after signing in, especially when you were expecting the lower price that was initially displayed.

     

    Based on your screenshots, the Lightroom Premium price increases after you sign in to your Adobe account.

     

    While we can't determine the exact cause from the screenshots alone, pricing displayed before sign-in may differ from the pricing shown after authentication because eligibility for certain promotions or offers is verified once you're signed in.

     

    If you believe the signed-in price is incorrect, please contact us directly so we can review the offer being presented to your account:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Please update this discussion if you have any additional questions, ​@Vibrant_Laughter5ea9.

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 18, 2026

    Thank you for posting, ​@Vibrant_Laughter5ea9.

     

    I understand how frustrating it can be to see a much higher price after signing in, especially when you were expecting the lower price that was initially displayed.

     

    Based on your screenshots, the Lightroom Premium price increases after you sign in to your Adobe account.

     

    While we can't determine the exact cause from the screenshots alone, pricing displayed before sign-in may differ from the pricing shown after authentication because eligibility for certain promotions or offers is verified once you're signed in.

     

    If you believe the signed-in price is incorrect, please contact us directly so we can review the offer being presented to your account:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Please update this discussion if you have any additional questions, ​@Vibrant_Laughter5ea9.