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Anna2865518348n8
Participant
March 1, 2023
Answered

fee for canceling anual creative cloud plan?

I want to cancel my anual CC plan that I have been on for 1.7 years and am told that I need to pay a fee of 100 euroes (1 032,50 nok). this can´t be right

 

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    Peru Bob
    Peru BobCorrect answer
    Community Expert
    March 1, 2023

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    or Twitter:
    https://twitter.com/AdobeCare

    View reply

    8 replies

    chiccabom
    Participant
    March 10, 2023

    I agree, the cancellation fee is too high! I ordered Premiere Pro and while I understand the point of having a cheaper plan if you agree to annual, but when I ordered this wasn't clear at all. I only needed the program for a couple of months and I would have gladly paid double the monthly price to avoid such a high cancellation fee. The customers are NOT informed of this properly when ordering! The choices between the different plans should be clearly stated. I agree it's ridiculous, and I'm very unhappy with paying such a high cancellation fee that I wasn't aware of. Nowhere in my confirmation email does it say how high this fee is.

    Next time I need a video editing tool, I will not buy Adobe again.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 10, 2023

      @chiccabom 

       

      the info about canceling is presented when you're subscribing, but with everything else presented, at that time, it is easy to overlook.

      Translate
        chiccabom
        Participant
        March 10, 2023

        Yes, I've seen screenshots here in the forums of the three different plans with their prices next to them when ordering, but it didn't look that way when I ordered it. It was just a trial version that I extended. Based on the amount of posts on this forum about the cancellation fee, Adobe should definitely make it easier and more clear for the users. I would expect a professional company like this to keep their customers well informed.

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        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        March 1, 2023

        Your subscription is an annual contract, to cancel early you pay a fee of one half of the remaining time

        Translate
          Community Manager
          Rashmi27002770wxveCommunity Manager
          Community Manager
          March 1, 2023

          Hi there,

           

          Happy to help.

           

          I understand that you wish to cancel the subscription.

           

          For future reference, I am sharing the help article which will help you to understand the cancellation terms of your subscription

          https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

           

          However, as suggested earlier we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

           

          Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

          Hope the information was helpful to you. Please let me know if you have any further questions.

           

          Sincerely,

          Rashmi Swain

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            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            March 1, 2023

            adobe support will probably help you.  contact them per @Peru Bob 

             

            <moved from cc services

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            Peru Bob
            Community Expert
            Peru BobCommunity ExpertCorrect answer
            Community Expert
            March 1, 2023

            Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
            https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
            Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

            You may also be able to contact Adobe by phone:
            https://helpx.adobe.com/contact/phone.html

            or Twitter:
            https://twitter.com/AdobeCare

            Translate
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