Fenster "Abrechnung und Zahlung" schließt sich immer mit einer Fehlermeldung

Forum|Forum|1 year ago
May 12, 2025
2 replies
449 views

Ich versuche seit geraumer Zeit die Adresse für eine Adobe-Stock-Rechnung zu ändern. Leider schließt sich das Fenster "Abrechnung und Zahlung" immer mit einer Fehlermeldung. Das Problem tritt auf diversen Endgeräten und Browsern auf. Was kann ich tun?

gupta shivangi

Legend

Hi @Wolf-Christian5DAD,

We are sorry for the trouble. Could you test the issue on a different device or with a different internet connection?

^Shivangi

W

Wolf-Christian5DADAuthor

Participant

Same problem with my Android 15 phone (wifi disabled)

kglad

Community Expert

is there something unusual about the address you're trying to use?

kglad

Community Expert

https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

if you're following that, use a different updated non-opera browser

W

Wolf-Christian5DADAuthor

Participant

Thank you, but that's exactly what I've been trying to do for days. However, the popup window always closes immediately with an error message. I tested it in Google Chrome, Edge, and Firefox.

kglad

Community Expert

what's the error message?

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