Filled in the wrong e-mail adress when ordering lightroom/photoshop

Question

Hi,

I made the mistake of entering the wrong e-mailadres when buying the lightroom/photoshop package.

Stupid mistake i know but i would like to cancel this subscription. Can anyone (someone at adobe?) help me how to do this? I've been trying to find a way to talk to a human at adobe but i only get chatbots and not the solution for my problem.

Thanks for your help.

gupta shivangi · Accepted Answer

Hi there,We appreciate you for reaching out. There is no active or trial subscription listed on this account. Have you tried changing email address following the steps listed here? https://adobe.ly/4eJgffsLet us know if you have any questions. Regards,Shivangi

kglad · Answer

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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