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J
Jisha Enterprise
Participant
June 5, 2021
Answered

financial condition in coved 19 very poor to stop subscription urgently

  • June 5, 2021
  • 3 replies
  • 291 views

dear sir my financial condition in coved 19 very poor to stop subscription urgently and if prosible refund payment for coved 19 money please please try

 

my : Edited by Moderator: Email removed, this is a public forum accessible to all, please refrain from sharing personal information.) 

Customer : 1204151858

 

 

This topic has been closed for replies.
Correct answer Nancy OShea

I'm sorry about your situation.  But fellow product users CANNOT help you.  Contact Adobe by online chat or phone.   Also you have 14 days from the time you downloaded the software to cancel & request a refund.  When did you download the software?

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
June 8, 2021

I'm sorry about your situation.  But fellow product users CANNOT help you.  Contact Adobe by online chat or phone.   Also you have 14 days from the time you downloaded the software to cancel & request a refund.  When did you download the software?

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
June 8, 2021

Your best option is to talk to the support team. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
T
Test Screen Name
Legend
June 5, 2021

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