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O
olena_1990
Participant
April 22, 2025
Question

Firefly Account Not Accessible on Desktop

  • April 22, 2025
  • 4 replies
  • 199 views

Hello!

I can't access my account from any browser or computer — it only works on my phone.

I have cleared cookies and cache, restarted my devices, but nothing helps.

Could you please tell me what might be the issue?

I would appreciate your prompt assistance in resolving this problem.

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

4 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 23, 2025

@olena_1990 

 

use an updated browser that's not opera.  using a mobile phone's browser with wifi disabled almost ensures there will be no browser/network ssue.

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
April 23, 2025

Ok, I am moving this to the account forum as it seems more account related than Firefly specific.

 

    droopy

Adobe Community Expert (not an Adobe employee)
O
olena_1990Author
Participant
April 23, 2025

Yes, nothing changes 

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
April 22, 2025

Hello @olena_1990,

Thank you for your message. 

There was an outage reported on status.adobe.com when you posted your message. It has since been closed. Are you still experiencing problems?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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