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Participant
July 18, 2026
Question

Firefly shows "Not available in your region" though I currently live in and access the service from the United States. My Adobe account may still be associated with Russia from before I relocated — requesting review/update of my account's country.

  • July 18, 2026
  • 1 reply
  • 37 views

Steps to reproduce:
1. Sign in to Adobe Firefly (firefly.adobe.com) with my Adobe ID.
2. Navigate to Generate image or Boards.
3. Immediately see the "Not available in your region" error screen (screenshot
   attached), even though I am physically located in and connecting from the
   United States.

Expected result: Access to Firefly, since I am currently a US-based user.

Actual result: Full block with the region-unavailability message.

Additional context: I contacted Adobe chat support first, and the virtual
assistant indicated there was no active plan linked to my account and
suggested signing in with a different email if I had one — which suggests
this may not be a simple region-detection bug, but possibly tied to my
account's original country of registration (Russia), from before I relocated
to the US. I would like to request a review of my account and, if possible,
an update to reflect my current country (United States), so I can access
Firefly and purchase a plan.

 

 

    1 reply

    Peru Bob
    Community Expert
    Community Expert
    July 18, 2026
    Participant
    July 19, 2026

    I'm still facing the same problem. I used to live in Russia, but now I live in the USA, so I don't know how to fix it. I couldn't find any form to send to support about this.
     

     

    Peru Bob
    Community Expert
    Community Expert
    July 19, 2026

    I requested an Adobe moderator to move this to the Account, Payment, and Plan forum.