Firefly Standard credits missing after renewal, and unable to contact support

Firefly Standard credits missing after renewal, and unable to contact support?

My Adobe Firefly Standard subscription renewed on 21 July, but the 2,000 premium credits have not been added.

My account normally shows a total allowance of 2,250 credits, made up of 2,000 from Firefly Standard and 250 from my Photography Plan. It is currently showing only 250.

A few days before renewal, the credit balance also appeared to freeze at 950 even though I was using features that should have deducted credits.

Is anyone else seeing the same issue?

I have also been unable to reach Adobe Customer Support. The support assistant directed me to Enterprise Support, which I am not eligible to use, and the normal support buttons either loop back or do nothing.

Does anyone know a working way to contact Adobe Customer Support for an individual Firefly subscription?