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Participant
August 29, 2026
Question

Fiz o pagamento mas não atualizou no app

Fiz o pagamento mas não atualizou minha assinatura no app

    2 replies

    AkanshaAshra
    Community Manager
    Community Manager
    September 25, 2026

    Hi ​@caring_protector1fdc 

    We understand your concern.

    Upon checking, we can see that your subscription is currently active. We request you to sign in again, preferably using a private/incognito window, and check whether your paid subscription is accessible.

    You can also use the link below to review the active subscriptions associated with your account:

    https://account.adobe.com 

    If you continue to experience the issue, please let us know. We'll be glad to assist you further.

    Thank you for your patience, and we look forward to helping you resolve this.

    ^Akansha

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    kglad
    Community Expert
    Community Expert
    August 29, 2026

    check your account, https://account.adobe.com 

     

    does it show any subscriptions?

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