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Participant
September 21, 2022
Answered

forgot id and login

  • September 21, 2022
  • 2 replies
  • 198 views

hi

 

i have been paying for adobe acropro for years and trying to cancel. I dont have the old hotmail account or now the name now. im getting billed everymonth. Is there a phone number i can call in australia or a way to stop being billed

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Correct answer try67

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

2 replies

JR Boulay
Community Expert
Community Expert
September 21, 2022

MOVED TO THE ACCOUNT, PAYMENT, & PLAN FORUM

Acrobate du PDF, InDesigner et Photoshopographe
try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
September 21, 2022

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...