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Participant
April 24, 2024
Answered

Forgot my account info

  • April 24, 2024
  • 1 reply
  • 195 views

I reinstalled Windows system on my pc, and as it turned out I forgot my account info (email and phone number ) only info I do have is my credit card number that is connected to that account that has subscription active it was updated 3 days ago. 

What can I do to get that info about the email it was signed into?

Please help me

This topic has been closed for replies.
Correct answer kglad

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 24, 2024

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.