Skip to main content
H
hustrz
Participant
July 14, 2026
Answered

Forgot to cancel 7 day trial within time limit.

  • July 14, 2026
  • 7 replies
  • 37 views

I had to use Adobe InDesign for a university assignment but didn’t have the funds, so I opted to try the 7 day free trial. Unfortunately, due to the last weeks of the semester being too hectic i completely forgot to cancel the trial within the week so that i didn’t get charged. Right now the plan section on my account doesn’t let me cancel the trial due to insufficient funds and I’ve already emailed adobe support but have had no response.

 

I understand that there is a 14 day grace period to cancel without getting charged, my trial ended on the 9th of July so I do still have time to cancel before I’m charged, right? Please help

 

Sincerely, a broke university student

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@hustrz.

     

    I apologize for the problems you have encountered contacting us and managing your subscription.

     

    The payment method you used to evaluate our services, ​@hustrz, was not accepted. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you process your cancellation request.

     

    Please make sure to log in under your personal account, ​@hustrz, and not the one managed by your school. For information on how to use the Account Chooser to switch to your personal account, see https://helpx.adobe.com/business/enterprise/kb/enterprise-id-faq.html.

     

    I don't see any records of any attempts to reach us, ​@hustrz, and it looks like your school offers its own Creative Cloud subscription. Please use a device not managed by your school to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. 

     

    If that is not possible, please get in touch with your school's Creative Cloud plan administrator to help you contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

     

    For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

     

    Please update this public discussion if you have any additional questions, ​@hustrz.

    7 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 14, 2026

    Thank you for posting, ​@hustrz.

     

    I apologize for the problems you have encountered contacting us and managing your subscription.

     

    The payment method you used to evaluate our services, ​@hustrz, was not accepted. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you process your cancellation request.

     

    Please make sure to log in under your personal account, ​@hustrz, and not the one managed by your school. For information on how to use the Account Chooser to switch to your personal account, see https://helpx.adobe.com/business/enterprise/kb/enterprise-id-faq.html.

     

    I don't see any records of any attempts to reach us, ​@hustrz, and it looks like your school offers its own Creative Cloud subscription. Please use a device not managed by your school to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. 

     

    If that is not possible, please get in touch with your school's Creative Cloud plan administrator to help you contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

     

    For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

     

    Please update this public discussion if you have any additional questions, ​@hustrz.

    H
    hustrzAuthor
    Participant
    July 21, 2026

    Thank you for the reply,

    However, I do not recall having a personal adobe account due to only using it for academic purposes. I am aware that my school account offers a Creative Cloud subscription, however it does not give me access to the InDesign app which is what I needed to use for the specific subject which is why I needed to apply for the free trial. In my manage account tab, there is nowhere for me to cancel my subscription so I am a bit lost.

     

    I apologize for bothering you with my problem and immaturity as I am not quite experienced with Adobe and only started using it. Thank you.

    kanikas28368183
    Community Manager
    kanikas28368183Community Manager
    Community Manager
    July 21, 2026

    Hi there, 

    As suggested by our team member above, kindly get in touch with Adobe support for help. The link is shared above. 

     

    Thanks 

    Kanika

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 14, 2026

    if you cancel within 14 days of your trial start, yes.

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

      Firefly Community Gallery
      Adobe Firefly

      Remix with Firefly Community Gallery

      Thousands of free creations to fall in love with and remix in Firefly.

      Explore now
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices