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kevbo600
Participant
September 29, 2020
Answered

Forgot to cancel auto renew

Any chance we can get a refund for our inDesign? It's not in use nor has it been for months. Just got charged last week for a year and despite "cancelling" it just disables auto-renew for next year. Is it not possible to get a proper cancellation from date of cancellation?

 

Thank you

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Barb Binder
Barb BinderCorrect answer
Community Expert
September 29, 2020

Hi Kevbo:

 

This is a user-to-user community form so we are not able to help you. Please contact Adobe Customer Care to see what they can do.

https://helpx.adobe.com/contact.html 

 

~Barb

~Barb at Rocky Mountain Training
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2 replies

Community Expert
Manan JoshiCommunity Expert
Community Expert
September 30, 2020

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
-Manan

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-Manan
    Barb Binder
    Community Expert
    Barb BinderCommunity ExpertCorrect answer
    Community Expert
    September 29, 2020

    Hi Kevbo:

     

    This is a user-to-user community form so we are not able to help you. Please contact Adobe Customer Care to see what they can do.

    https://helpx.adobe.com/contact.html 

     

    ~Barb

    Translate
    ~Barb at Rocky Mountain Training
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